Alternative Dispute Resolution

In case of dispute consumption, the consumer may resort to an Entity Consumer Dispute Resolution:

Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 – Loja 6

4050-225 Porto

 www.cicap.pt 


Online Dispute Resolution:

In case of consumer dispute in online, the consumer may resort to a dispute settlement system "online" (RLL), the ODR platform ("online dispute resolution"), responsible for resolving disputes relating to contractual obligations sales contracts or services online.

Accessing the Electronic Platform of Alternative Dispute Resolution in sales contracts or services online:


https://webgate.ec.europa.eu


For Suggestions and / or Complaints – reservations@hoteldonorte.com

For more information see the Consumer Portal -  www.consumidor.pt





Hotel Clean Safe

Certified "Clean and Safe" by Turismo de Portugal means that our hotel complies with the recommendations of local health authorities.

Safe and Clean Hotel